Just recieved some wonderfull comments from one of my and my current employers customers. It is always very thoughtfull when a customer goes out of their way to write up something nice about the level of customer service that you have provided.
"The other day the topic of "which machine" to buy came up on the forum. I, and others responded about the machine itself ( NewTom VGi from Imaging Systems).
I was remiss in not mentioning the outstanding service I received and continue to receive from Dick Greenan and Chris Thornburgh. Dick made sure I knew the comparisons between his machine and others before I purchased the machine. As for the installation and the training, Chris Thornburgh was awesome. The installation was timely and flawless. Chris then walked us through the training the next few days, making sure we grasped each concept.
But the most impressive part of their service is AFTER the sale. I've emailed Dick on numerous occassions, just last week I had a question on emailing an entire file. Dick responded back with a detailed message walking me through the process. Also last week, Chris, helped our local oral surgeon install one of the software licenses on his computer. He did not have to do that but thats an example of the extra mile of service we rec'd from Chris.
It is so comforting to know that when you make a large purchase there is support AFTER the sale. I can't sing the praises enough of the service I've rec'd from Dick and Chris. So if anyone out there is considering purchasing a CT machine please consider the outstanding service of Chris and Dick from Imaging Systems. You want be disappointed."
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