SUMMARY

· 15 years of International Dental/Medical Sales
· 15 years of work in Public Relations, Public Speaking and Lecturing
· 10 years of work in Marketing and Research
· 10 years of work in Training with Medical/Dental Equipment
· 4 years of work in Research, Development and Product Design

An accomplished sales professional and manager with experience in all phases of sales, marketing, and customer support. Noted for cultivating new business, broadening penetration, overcoming objections and obstacles, following up, and seeing product through for the customer until final outcome is achieved. Uses educational, ethical, and appropriate sales approach, emphasizing customer needs. The sales process begins with an opportunity to discover and overcome objections, to highlight a product, and to artfully persuade the client to make the decision to buy and use. I possess the self motivation, confidence, persistence, and tactics that allow me to revisit the client until the sale and successful use of the product is achieved.

Monday, December 15, 2014

Hard Fought Sale and Install, But its Done and Success!

Thursday, December 4, 2014

Wow that's not Good! and Fixed it!

Saturday, November 8, 2014

American Academy of Implant Dentistry annual meeting in Orlando

Monday, September 22, 2014

International College of Cranio-Mandibular Orthopedics annual meeting in New Orleans

Tuesday, August 12, 2014

American Academy of Craniofacial Pain - Annual Meeting

The annual AACP meeting was most excellent this year. I ran into so many people that I knew that I hadn't seen for a long time.Both myself and Kevin Marler worked the booth and we were swamped with CT, software walk-throughs, and questions. Its always so good to work with Kevin. I lectured for that auxiliary program and that went well too with good attendance and questions. They paid attention!

Boulder Colorado CT

Tuesday, July 1, 2014

Latest iCAT CBCT 3D Install and training!

WISCONSIN

Monday, June 16, 2014

Amercian Academy of Dental Sleep Medicine

Minneapolis this year for the AADSM meeting. What a beautiful city with great parks and trails.

Thursday, May 22, 2014

CBCT Installation in a Crammed Space!

Wednesday, May 7, 2014

Kind Words from a Sales Lead

"Hi Chris, yes I'm still mulling it over as usual....never have been quick on the trigger, but i sure was thinking about it. I was impressed with your presentation though.
Thanks, Terry"

Monday, May 5, 2014

American Academy of OroFacial Pain annual meeting in Vegas!

Friday, April 11, 2014

The Real Reason Why One Works!

Thursday, April 10, 2014

iCAT Windows XP support Update!

For those of you wondering about your XP acquisition computers with your iCAT cbct units, the manufacturer (Imaging Sciences International) just issued a statement on there website. I have posted the link below along with pasting the text document.
Looks like Microsoft will continue security update support till 2015.

http://www.i-cat.com/customer-care/windows-xp-support/

Windows XP Support

i-CAT has entered into an agreement with Microsoft to extend support on Windows XP through April 8th, 2015. The agreement covers all global i-CAT customers.

Will my i-CAT still work?

Yes, The i-CAT will continue to work as intended.

Is my system compliant with FDA Regulations?

Yes, the i-CAT continues to be compliant with FDA regulations.

Is my system HIPAA compliant?
o The i-CAT will continue to operate as it has been.
o HIPAA compliance is not based on an operating system. Rather it is regarding the privacy & security of patient information.

Windows XP Secure Solution

The security of our system is important to us at i-CAT. We are preparing to deploy an update to our installed base that will secure the i-CAT PC from external threats.

What is our secure i-CAT solution?
The general concept behind our solution is instead of attempting to block malicious files and activity, our update will only permit known good files. Essentially, this flips the antivirus model from a ‘default allow’ to a ‘default deny’ for all executable files. This is accomplished by creating a list of known or approved files and only allowing those approved files to execute.

With all security updates installed, a Microsoft operating system will prevent known malicious applications from running. It patches after the fact. Too late at that point.
However, Microsoft requires time to identify and respond to new, unanticipated threats.
Our secure solution will prevent all malicious threats on the spot. The threats that are known today will not run. A new threat that someone invents tomorrow won’t either. Nothing that we have not specifically given permission to will run on your machine.

Will I have to pay to have this upgrade done?
At i-CAT we value our customers and are committed to supporting them. Hence, this upgrade will be made available free of charge for our customers.

Will XP still reside on my PC?
Yes, but it will be operating in a secure lock-down state where only appropriate applications will be allowed to run. Unapproved applications installed on the i-CAT PC will no longer run after the update.

Do you have validation that this is an approved solution?
Our solution provider has deployed this solution to many organizations that have validated that not only has this solution protected their system, but it has provided them with valuable information on potential threats. Please refer to the i-CAT website for more details.

The i-CAT is connected to the internet, how can it be protected?
If any malicious application tries to run, no matter how it gets to the system, it won’t be allowed through our lock-down system. Our solution operates on a “default deny” system. It will not allow any unapproved applications to run.

How soon will this be rolled out?
The solution is being tested and validated and will be rolling out within the next several weeks. The i-CAT website will be updated with further details in the next few weeks.

Who will do the update?
Our i-CAT Technical Support team will support the update.

What ISI products will this cover?
i-CAT Classic, i-CAT 17-19, i-CAT Precise, Gendex GXCB-500, Gendex GXCB-500 HD, KaVo 3D eXam, KaVo 3D eXam i.

Will I be able to upgrade my other PC’s in the office?
Our testing of the solution is limited to the i-CAT PC.

Will I be able to use the PC for other applications?
The security of our solution is based on only allowing applications essential to the operation of the i-CAT to run. Therefore, other applications will not be allowed to run on the i-CAT PC.

Will I have to be under a maintenance contract to obtain support?
A maintenance contract is not required to get the secure update, however, a maintenance contract is recommended so that i-CAT can provide you with the best support.

Sir Richard Branson

CT Sale, Installation, and Training in Tulsa

International Association of Orthodontics

Annual IAO meeting in Orlando is a meeting I haven't done for quite some time. I decided to do it in conjunction with another company and sort of share a booth. Thanks to Mr Chris Tilley of Landmark Healthcare for making it possible.

Friday, March 14, 2014

thornburgh.chris@gmail.com

Monday, March 3, 2014

Damage Control

Damage Control trips are always an interesting proposition but are so important, to make sure that when things do go wrong, you are on the spot to take care of the customers immediate needs and to provide confidence in the equipment and the company, going forward. I have read several articles on proper customer support when things go wrong and they are a great help but nothing compares to experience in dealing with these situations.

Monday, February 24, 2014

Laurel, MS with an iCAT CBCT

Installing and Training on yet another CBCT unit. Lots of networking and basic IT work is required to put one these units correctly in an office. It is a great help to have an IT professional that you can work with and that understands these systems and their requirements; and we definitely had this in Laurel.

Monday, February 17, 2014

First CBCT Installation and Training of 2014

Monday, February 3, 2014

First Course of the Year - SoCal Orthognathic Surgery!

The first course of the year in Santa Barbara was an Orthognathic Surgery Course while the entire east coast was snowed/iced in.

Education

Clayton State University
B.B.A. in Marketing with a Minor in Statistical Research

Georgia State University
Associates Degree

University of Paris, France
Study Abroad within an International Business Framework - 2002

University of St. Petersburg, Russia (IMOP)
Study Abroad within an International Business Framework - 2003

Dale Carnegie School of Business
Public Relations and Presentational Speaking - 1995

John Casablanca Modeling and Career Center
Public Relations and Public Speaking - 1993

Academy for Advanced Radiographic Studies
Head and Neck Radiology with Interpretations – 2004

Employment

Renew Digital, 2012 to Present

· West Coast Sales Manager who successfully sold dental radiology equipment into offices, Continuing Education courses, symposiums, and trade shows, to which I have given numerous lectures, presentations, and workshops.

· Setup, installed, and trained on iCAT CBCT 3D units, along with follow-up visits and consultations and always provided first level of technical support.

· Extensive travel experience with large territories covered.

Imaging Systems Inc, 2003 to 2012

· Successfully sold dental/medical-radiology equipment internationally in offices, Continuing Education courses, symposiums, and trade shows, to which I gave numerous lectures, presentations, and workshops.

· Setup, installed, and trained on all equipment sold, along with follow-up visits and consultations and always provided first level of technical support for all equipment sold to my customers.

· Business, Radiology and Head & Neck Anatomy was studied under the internationally recognized author and lecturer Mr. Richard Greenan.

· Extensive travel experience with large territories covered.

· Re-introduced Imaging Systems back into LVI. Installed all equipment and trained all parties on software including the introduction of Anatomage Invivo.

· Meet with course instructors and attended courses, seeked feedback from on campus research and helped with the design and implementation of radiology protocols for their research in Implant Planning, TMJ, Sleep/Airway, Orthodontics, and Cranio-Mandibular Orthopedics.

Wolf Camera, August 2000 to 2003

· Successfully Sold medium to high-end photographic equipment including both film and digital mediums.

· Extensive experience designing product displays and merchandising with promotions and spent a lot of time dealing with inventory management.

FedEx, 1998-2000

· Worked with FedEx in supply chain management for GM, Grainger, Dixie, etc...

· Organized inbound and outbound hubs including line-haul and city distributions.

· Fully trained on all HAZMAT regulations and was a HAZMAT team leader.

SuperCars International, Inc., 1996-1998

· Service Technician on high end automobiles (Ferrari, Lamborghini, Lotus, Porsche).

· Had an integral part in design, research, and testing on all racecars, racecar components and special projects.

· Handled public relations and marketing of services.

Panoz Auto Development, 1995-1996

· Production specialist on the Panoz Roadster AAV (All Aluminum Vehicle) project. Dealt with Ford Motor Company and Jack Roush Performance Engineering in driveline assembly for the Roadster.

· Worked in research and development for the Interiors of the Esperante project.

· Participated in public relations at several large North American auto shows and worked directly under Don and Daniel Panoz.

Presentations/Lectures

Las Vegas Institute, to courses in Implants, TMD, Ortho, Sleep/Airway, 2005 - present

“ Advanced Radiology in Dental Implants ”

“ Cone Beam CT in Dentistry “

“ Advanced Cephalometric and Panoramic Radiology ”

American Academy of Cranial-Facial Pain, 2013 Annual Symposium

“ Cone Beam CT Imaging in Dentistry “

“ Excellence in TMJ and Cephalometric Radiology “

American Academy of Cranial-Facial Pain, 2010 Annual Symposium

“ Cone Beam CT Imaging in Dentistry “

“ Excellence in TMJ and Cephalometric Radiology “

American Academy of Cranial-Facial Pain, 2009 Annual Symposium

“ Cone Beam CT Imaging in Dentistry “

“ Excellence in TMJ and Cephalometric Radiology “

BioResearch, 2005 Annual Symposium, staff course

“ Excellence in TMJ and Cephalometric Radiology “

“ Advanced Radiology in Dental Implants ”

Rondeau Seminars, North American course circuit, 2004 – present, doctor and staff courses

“ Advanced Cephalometric and Panoramic Radiology “

Straight Wire Orthodontic Studies, North American course circuit, 2004 – present, doctor and staff courses

“ Advanced Cephalometric and Panoramic Radiology “

Center for Occlusal Studies, North American course circuit, 2005 – present, doctor and staff courses

“ Excellence in TMJ and Cephalometric Radiology “

OrthoRama Seminars, 2006 Symposium, New Orleans, featuring Dr. Derek Mahoney

“ Basics in Digital Radiology and a 3D Element Workshop “

Trainings

- “In Office Training on 3D Anatomy with the Anatomage Invivo Clinical Viewing Software”, to doctors and staff

- “In Office Training on Basic Panoramic and Cephalometric Principals with Radiographic Interpretations”, to doctors and staff with the Panorex CMT, Planmecca Promax

- “In Office Training on Tomographic Principals with Radiographic Interpretations”, to doctors and staff with the Panorex CMT, Planmecca Promax

- “In Office Training on Cone Beam CT Principals with Radiographic Interpretations”, to doctors and staff with the ICAT Classic, ICAT Platinum (17-19), Gendex CB-500, NewTom VG, Newtom VGi

Mr. Richard W. Greenan is an internationally known X-ray authority and holds degrees and certificates from Franklin Pierce College, Boston University and the USN Dental Technician, Electricity and Electronics and Dental Repair Schools. Formerly a USCG Dental X-ray Technologist, X-ray Specialist and X-ray Products Manager for the S.S. White Co., Ritter X-ray Co., Denar Corp., Quint Sectograph Corp., and J. Morita Corp., Mr. Greenan is President of Imaging Systems, Inc., the Academy for Advanced Radiographic Studies, author of A Practical Atlas of TMJ and Cephalometric Radiology, A Practical Guide to TMJ and Cephalometric Radiology, is published in numerous journals and has contributory chapters in The Bimler Cephalometric Analysis, (Drs. G.B. Bastien, J.W. Truitt), and Advanced Orthopedic and Orthodontic Therapy (Drs. G.B. Bastien, J.W. Truitt). In addition to accruing over 4000 hours of continuing education in Radiology, TMJ and Orthodontics/Orthopaedics, Mr. Greenan has been a featured speaker at the American Academy of Implant Dentistry, the American Association of Orthodontists, American Equilibration Society, American Association for Functional Orthodontics, the American Academy of Head, Neck and Facial Pain Annual meetings and is a member of the American Academy of Oral and Maxillofacial Radiology, the International Association of Dentomaxillofacial Radiology, the International College of Cranio-Mandibular Orthopedics, the Academy of Osseointegration and the International Association for Orthodontics. Mr. Greenan presents highly acclaimed and dynamic programs on Dental Radiography.

Dr. Leo Malin graduated from Marquette University School of Dentistry in 1991. Early in his career he discovered that the implant techniques currently in use could not deliver a standard, predictable result. Therefore, with the help of other experts in the field of radiology and occlusion, Dr. Malin developed an implant technique which focuses on occlusion and cosmetics for implant placement and crown restoration. This technique has been so successful there are currently 4 patents pending!
In addition to practicing at the Sparta Dental Center Dr. Malin is also the Implant Director at the prestigious Las Vegas Institute of Advanced Dental Studies. He lectures throughout North America on Full Mouth Reconstruction and Advanced Dental Implant placement and technique. Dr. Malin has also established an implant clinic located in the same building as Sparta Dental lCenter.

Norman Thomas graduated as a Doctor of Dental Surgery with honors and the Dental Gold medal in 1957. He was then awarded a Nuffield Fellowship (Oxford) to continue medical studies gaining an honors degree in Anatomy, Physiology, and Biochemistry. Between 1962 and 1968 he continued his Doctor of Philosophy degree in Oral Medicine. He subsequently pursued residency and research programs at the Bristol Royal Infirmary, The Royal College of Surgeons of England, the Medical College of Virginia, USA, and the Faculty of Medicine and Oral Sciences at the University of Alberta where he is now Professor Emeritus.

From 1970 to 2002 Norman served on the Medical Research Council of Canada, and the Canadian Dental Association gaining a Certificate of Merit from the latter and several Fellowships in the medical sciences and dentistry. He is a Life Member of the Alberta Dental Association and continues in the specialties of Oral Pathology and Medicine. In 1988 Norman was appointed Professor Emeritus at the University of Alberta, Canada, from which year he has served as Chancellor of the International College of Head and Neck Orthopedics in which he has lectured in USA, Europe, Australia and Asia.

Dr. Brock Rondeau is a Diplomate of the International Board of Orthodontics, Diplomate American Board for Craniofacial Pain, Senior Certified Instructor for the International Association for Orthodontics and was awarded the IAO's highest honor - the Leon Pinker Award and Duane Stanford Award. He was the AAFO Clinician of the Year in 1993. He has published over 26 articles and numerous videos on orthodontics and is also a contributing editor for the Journal of Clinical Pediatric Dentistry and the Journal of General Orthodontics. In 2005, Dr. Rondeau received his Fellowship and Diplomate Status from the American Academy of Craniofacial Pain. Dr. Rondeau is one of North America's most sought after clinicians whose practice is limited to the treatment of patients with orthodontic, orthopedic, TMJ and snoring and sleep apnea problems for the past 28 years. His expertise in teaching, combined with his insatiable thirst for knowledge in the orthodontic arena has pushed Dr. Rondeau to the very top of the orthodontic/orthopedic lecture circuit. He is without a doubt perhaps the most prolific speaker on the topic of Functional Orthodontic treatment

Mr. Kevin L. Marler is an internationally known X-ray authority and holds Degrees and certificates from Baylor University, Utah Valley University, Georgia State University and Brigham Young University. Mr. Marler was a Radiology Technician and sales rep for Imaging Systems, Inc., in Peachtree City, Ga. Mr. Marler studied under Mr. Richard Greenan for 5 years at Imaging Systems, who is certified with the Academy for Advanced Radiographic Studies. Since 2007, Mr. Marler has owned and operated MobileCAT, LLC, a mobile Cone Beam CT scanning facility for Dental and Medical application. Mr. Marler has been a featured speaker at the American Association for Functional Orthodontics, the American Academy of Head, Neck and Facial Pain Annual meetings and is a member of the American Academy of Oral and Maxillofacial Radiology, the International Association of Dentomaxillofacial Radiology, the International College of Cranio-Mandibular Orthopedics, a regular featured speaker for Rondeau Orthodontic seminars, StraightWire Orthodontics and Las Vegas Institute for Advanced Dentistry.